Good idea, but poor performance

The makers of this app should give a more realistic description of what this app does. For me, the gps ONLY worked when I would send an alert to the other person. Otherwise, the notification would tell me that the last update woul be from as much as 16 hours ago. What good is that information? If that person is busy or their phone is off and they dont receive the alert then its pointless. As well, the gps would show me the person was in a bayou or at the hospital! I swear Im not making this up. I actually had to call to make sure they were okay.
On the customer service side, they were very prompt in responding to my concerns about the performance. I repeatedly checked all of my settings on our phones to make sure they were set correctly, but it never worked.
In the end, this app is inaccurately described and a waste of money. Life 360 is free and reportedly works better, so Im switching to that.

KLiney25 about Family Tracker, v3.0.1